Focus on customers - focus on bottom line

SJP publishes annually an index of Danish companies' ability to maintain customer focus and differentiate themselves - see index and benchmark your business

CEMindex, developed in collaboration between SJP and CBS, Copenhagen Business School, shows the relationship between a focus on Customer Experience, corporate differentiation capacity and bottom line.

Customer Experience Management is designed to ensure that the company delivers exceptional positive customer experiences.

Order a free copy of CEMindex 2011
CEMindex 2011 is the result of more than 600 companies' own experiences of their efforts to customers and their ability to differentiate. With the  CEMindex you see the overall results of the study and you can consider how far your are working on differentiation and customer focus.

Test your own business - it costs nothing
With SJP's CEM test, you can analyze your own business - and you will receive a report where the results are benchmarked against more than 600 other Danish companies' performance on Customer Experience Management Area.

Invitation for CEM-briefing - get 5 tips
Based on your CEM testing, we offer you and your management team an informal meeting where we discuss your results and the benchmark and give you five tips for growth.

It costs nothing - only the time you invest in your development.

Contact us so we can find a suitable time here or with you if you are considering accepting the offer of a CEM briefing.